→ Receiving Customers in welcoming and discreet spaces, which can be perceived by the Customer as a meeting place.
→ To guarantee high levels of quality in the provision of services through a staff prepared, cordial and always available to listen to and satisfy the requirements of the Customers.
→ To make the delivery of the Customer’s car unique, in compliance with established deadlines and car characteristics.
→ Rapidly propose solutions for the expressed and implied requirements of the Customers.
→ Involve Customers in exclusive events.
→ Create a personalized relationship of trust with the technician, always ready to solve with care the problems reported by the Customer.
→ To serve the Client in full transparency of the activities carried out and in compliance with the planned deadlines and costs.
→ Provide the Client with additional services that anticipate its requirements.
→ Involve all company personnel in the level of satisfaction expressed by the Customers regarding the service received.
→ Monitors the effectiveness, efficiency and performance of the business processes described by the QMS.
→ Quickly address and resolve any critical aspects of the service provided.